To create an account, click on the "Account" icon in the top right corner of our website and select "Create an account". Fill in your details, verify your email address, and you're all set!
Click on "Login", then "Forgot Password". Enter your email address, and we'll send you instructions to reset your password.
Yes, you can change your email address in your account settings. Log in, go to "My Account", and update your email under "Account Details".
To delete your account, please contact our support team at support@boundplugins.com. Note that this action is irreversible and will remove all your purchase history and rewards.
We accept credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Klarna.
Yes, all our prices are listed in British Pounds (GBP) by default. You can change your preferred currency in your account settings, but the final transaction will be in GBP.
Yes, VAT is charged where applicable. The VAT rate depends on your country of residence and will be clearly shown at checkout.
Refunds are considered on a case-by-case basis within 30 days of purchase. Please refer to our detailed refund policy in the Payment and Pricing section of our knowledge base.
Educational discounts are offered by some of our vendors. Check the specific product pages or contact the vendor directly for more information.
After logging in, go to "My Products" in your account dashboard. Here you'll find all your purchases available for download.
First, ensure you're logged in. If you're still having issues, try clearing your browser cache or using a different browser. If problems persist, please contact our support team.
You have indefinite access to your purchased products. They will always be available in your "My Products" section.
Yes, you can re-download your purchases on any computer by logging into your BoundPlugins account and accessing your "My Products" section.
Your license keys are available in the "My Products" section of your account. Look for the specific product and you'll see the associated license key.
Activation processes vary by vendor. In the "My Products" section, click on "Install Instructions" next to your product for specific activation steps.
This depends on the vendor's licensing terms. Many allow installation on multiple computers for a single user, but always check the specific terms for each product.
First, ensure you're using the correct license key and following the vendor's instructions. If you're still having issues, contact the vendor's support team for product-specific activation help.
You automatically earn 5% of the product's total amount in reward points on qualifying purchases. For example, a £20 product will earn you £1 in rewards.
You can redeem your reward points for coupons in the "My Rewards" section of your account. These coupons can be used for discounts on future purchases.
Reward points do not expire, but coupons generated from rewards expire 30 days after issuance.
There are three levels: Basic (1-5 points), Plus (5-15 points), and Elite (15+ points). These levels are for display purposes only and don't confer additional benefits.
First, ensure you have the latest version installed and that your system meets the minimum requirements. If issues persist, check the vendor's support resources or contact them directly for product-specific help.
Go to "My Products" in your account, find the product you want to update, and check for any available updates. Follow the provided instructions to download and install the latest version.
BoundPlugins provides support for website issues, account problems, and general inquiries. For product-specific technical support, please contact the product's vendor directly.
System requirements vary by product. Always check the product page or the vendor's website for specific system requirements before purchasing.
Yes, we use industry-standard encryption and secure payment gateways to protect your payment information.
We take your privacy seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
If you couldn't find the answer you were looking for, please don't hesitate to contact our support team at support@boundplugins.com. We're here to help!