Technical Support

Technical Support

Troubleshooting Common Issues

Before contacting support, try these general troubleshooting steps:

  1. Ensure your system meets the minimum requirements for the product
  2. Check that you have the latest version of the product installed
  3. Restart your computer and the host application (if applicable)
  4. Temporarily disable antivirus software
  5. Clear your plugin cache in your DAW

Compatibility Information

Ensure smooth operation by checking compatibility:

  • Operating System: Check the product page for supported OS versions
  • DAW Compatibility: Most products work with major DAWs, but always verify
  • Plugin Formats: Available in VST, AU, AAX formats (varies by product)
  • Bit Versions: Most products offer both 32-bit and 64-bit versions

Update Procedures

Keeping your products up-to-date ensures the best performance:

  1. Log into your BoundPlugins account
  2. Go to "My Products" and check for available updates
  3. Download the latest version
  4. Close your DAW before updating
  5. Run the installer for the new version
  6. Restart your computer after updating

Contacting Support

If you need additional help:

  1. Visit our Support Center and check the FAQs
  2. If your issue isn't resolved, click "Submit a Ticket"
  3. Provide detailed information about your issue, including:
    • Product name and version
    • Your operating system and DAW
    • Steps to reproduce the issue
    • Any error messages you've received
  4. Attach screenshots or log files if relevant
  5. Our support team will respond within 1-2 business days

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